If you have questions about using the app or in-app purchases, check the FAQs below for quick answers.
If your issue remains unresolved or you have other suggestions, feel free to email us.
Why isn't my membership unlocked after purchase?
Solution:
- Check if the purchase went through (App Store > Subscriptions).
- Ensure you're logged in with the same Apple ID used for the purchase.
- Confirm the app is updated to the latest version.
- Open the app's Membership Subscription page and tap "Restore Purchase" to sync your membership status.
Main Steps: App > Settings > Membership Subscription page > Restore Purchase
Note: If it doesn't work, check your internet connection and try again.
Why can't I restore my purchase?
Solution:
- Check your subscription status in App Store > Subscriptions.
- Ensure you're logged in with the same Apple ID used for the purchase.
- Confirm the app is updated to the latest version.
- Reconnect or switch to a stable internet connection.
- Test your network connection, for example by visiting Google and confirming it loads properly.
- Turn off any proxies.
- Tap "Restore" on the app's Membership page again to sync your status.
Why was I charged at the start of the free trial?
Please Note:
- Each user can only access the free trial once per Apple ID.
- If your Apple ID has already used the free trial, you will be charged as a regular subscription this time.
Why doesn't deleting photos in the app free up storage?
Photos deleted in the app are still stored in the iOS "Recently Deleted" album. They will be automatically cleared after 30 days, or you can delete them manually to free up space immediately.
Main Steps:
Phone Photos > Recently Deleted > Clear/ Delete photos
Why am I still being charged monthly or annually after purchasing a lifetime membership?
Solution:
- Check your Apple ID subscriptions for any active plans that haven't been canceled.
- If you find additional subscriptions, cancel them manually.
- If you’ve been charged, request a refund through Apple’s website.
Main Steps: Phone Settings > Apple ID > Subscriptions > Select the extra subscription plan > Cancel Subscription
Note: Refund requests are managed by Apple, and developers cannot issue refunds directly.
How can I recover photos that I deleted?
Photos you deleted are kept in the "Recently Deleted" album in your iOS Photo Library for 30 days. You can recover them during this period.
Main Steps:
Phone Photos > Recently Deleted > Select the photos and tap Recover
How can I check my detailed sorting progress?
You can view your overall sorting progress on the "Progress" page, including the status of each year and month.
Main Steps:
App > Home > Tap the blue banner "Progress" at the top.
How can I request a refund?
Please note: refunds are reviewed and processed solely by Apple. Developers cannot intervene.
Solution:
- Visit the Apple Refund Page.
- Log in with the Apple ID used for the purchase, locate the relevant order, and submit a refund request.
- Provide an explanation of the issue, then wait for the review results.
Note:
- Refunds are usually approved if the request is valid. If denied, contact Apple Support for further assistance.
- Frequent refunds may flag your account as high-risk, affecting refund approvals.
How can I sync my membership across different iPhones?
Solution:
- Check if your Apple ID subscription is active in App Store > Subscriptions.
- Log in with the same Apple ID used for the purchase on the new device.
- Ensure the app is updated to the latest version.
- Open the app's Membership Subscription page and tap "Restore Purchase."
Main Steps: App > Settings > Membership Subscription page > Restore Purchase
Note: If restore fails, ensure you have a stable internet connection during this process.
How can I share feedback or suggestions?
We value your feedback and suggestions.
To help us provide a better experience, feel free to email us at feedback@pixelpunk.cn, and we'll get back to you as soon as possible.